Your Privacy Matters

At Maktabat Al Tifl, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

Last updated: September 2026

01

Information We Collect

We collect the following information when you create an account, place an order, subscribe to our newsletter, contact our team, or browse our website.

Personal Details

Name, email and phone number

Delivery Details

Your shipping address, billing address, and any delivery instructions you provide.

Order Details

The products you buy, order value, order history, and transaction records. We do not collect or store your full card number, expiry date or CVV — payment card details are entered directly with our payment provider and never reach our servers. We receive only a confirmation of payment and the last four digits of the card.

Website Usage

Browser type, device type and identifiers, operating system, pages viewed, referring website, and how you interact with our site.

02

How We Use Your Information

We use the information we collect to process and deliver your orders, provide customer support, improve our website and services, and communicate with you regarding your purchases and account.

03

Cookies & Tracking

We use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our website, and improve your browsing experience.

02

How We Use Your Information

We use your information for the following purposes:

To fulfil your order — processing payment, arranging delivery, sending order confirmations, handling returns and refunds.

To provide customer support — answering your questions, resolving issues with an order, and managing your account.

To improve our website and products — understanding which products and pages are popular, fixing errors, and making the store easier to use.

To send you marketing — newsletters, new arrivals, and promotional offers by email or messaging apps. We only do this where you have opted in, and you can unsubscribe at any time using the link in any message or by emailing us.

03

Cookies & Tracking

Cookies are small files stored on your device that help our website function and help us understand how it is used. We use three categories:

Essential cookies Required for the site to work — keeping you signed in, remembering your shopping bag, securing checkout, and storing your language preference. These cannot be switched off.

Analytics cookies Help us understand which pages and products visitors engage with, so we can improve the store. These are set by [Google Analytics].

Marketing cookies Used to show you relevant products and measure our advertising on platforms such as [Meta / Google Ads]. These are only set with your consent.

Managing your choices You can accept or refuse non-essential cookies through the consent banner shown on your first visit, and change your choice at any time via [Cookie Settings link]. You can also block or delete cookies in your browser settings, though this may affect how parts of the site work.

04

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or misuse. These include:

Encryption of data in transit using SSL/TLS across our entire website and checkout.
Payment processing handled entirely by PCI-DSS compliant providers, so card details are never stored on our systems.
Access controls that limit staff access to personal data to those who need it to do their job.
Secure hosting, regular software updates, and routine backups.

05

Your Privacy Rights

You have the right to access, correct, or request the deletion of your personal information. You may also contact us with any questions or concerns regarding how your personal information is collected, used, or protected.

access your data
correct your data
Request deleteion

Have a privacy question?

If you have questions about this Privacy Policy or how your personal information is handled, please contact us and our team will be happy to assist you.

Contact Us