Delivery You Can Rely On

We want every order from us to reach you safely and smoothly. This Shipping & Refund Policy explains how we prepare and deliver orders within the UAE, as well as our policy for damaged products, returns, refunds, and cancellations.

01

Shipping Fees

Orders can be delivered across the UAE to the delivery address provided during checkout. Please make sure that your contact information and delivery address are complete and accurate to avoid delays.

We currently deliver orders within the United Arab Emirates only.

02

Order Preparation

During public holidays, high-demand periods, or circumstances outside our control, preparation may take longer. If there is a significant delay, we will contact you whenever necessary.

Once your payment and order are successfully confirmed, we prepare your order and hand it over to the shipping company within a maximum of two working days.

03

Delivery Time

Once your order has been handed over to the shipping company, delivery within the UAE normally takes up to two working days.

Delivery times are estimates and may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances outside our control.

04

Shipping Fees

Shipping fees are displayed during the ordering or checkout process before you complete your purchase.

The applicable shipping fee may depend on the delivery location, order details, or any shipping promotions available at the time of purchase.

05

Damaged Products

If you receive a damaged product, please contact us on the same day you receive your order and provide the relevant order details and evidence of the damage.

Once the issue is verified, Dar Ashjar will arrange a replacement and cover the applicable replacement and shipping costs. You will not be charged additional shipping fees for an approved replacement.

06

Returns, Refunds & Cancellations

Except in cases where a product is received damaged or where otherwise required by applicable law, completed orders are generally not eligible for return, exchange, or refund after payment has been completed.

If you request to cancel an order before it has been shipped, please contact us as soon as possible. We will review the order status and confirm whether cancellation is still possible.

Where a cancellation or return is accepted, any applicable shipping, return, payment-processing, or transfer charges may be deducted from the refunded amount where permitted.

Need help with your order?

If you have questions about shipping, delivery, a damaged product, refund, return, or cancellation, please contact us and our team will be happy to assist you.

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